Online scheduling, more than a trend!
Online scheduling is no longer a trend and has become a necessary reality. Thinking about quality, agility, flexibility, cost reduction, safety, comfort, practicality among many other adjectives, this innovation appears, offering an excellent service to patients and clients.
Telephone scheduling has become obsolete by most institutions, as the use of physical diaries is more susceptible to errors, such as duplicates in the agenda, errors in filling the attendant, data loss, accidents, delays or thefts, in addition to high costs with Call Center employees.
Online scheduling, on the other hand, is more innovative, significantly improves the relationship between patients and their doctors and provides comfort to make their appointments independently and at any place or time, making it much easier, especially the patient’s life, as well as in process management the clinic, after all offering comfort and tranquility to your patient is an obligation of all health institutions.
One of the great benefits of an online scheduling tool is security. In addition to reducing errors, the information is stored in the cloud, without risk of loss, and can be entered by any device connected to the internet; It is enough that he has the access credential, login and password.
With online scheduling, it is possible to reduce the appointment time by up to 4 times, than by phone.
Below are some benefits:
- Reduction of the no-show rate (Noshow);
- Sending confirmation via WhatsApp and email;
- Enables doctors’ preferences, times, dates, units;
- Cost reduction;
- Flexibility and practicality for the patient;
- 24/7 support;
- Data security;
- Reduced service and patient time;