Dr. Charles

Dr. Charles is a system for incident and information management. With it the health facility will be able to receive and handle patient complaints through the following modules:
Call Center


Unification of request and service records
Advanced Search


Intelligent filters providing searches by ID, registration, date of birth, etc.


Administrative panel and integrated BI. Possibility of integration with IVR, CRM and ERP.
REA – Ombudsman


Automated Service Statistical Report
Call Status


Display of calls based on callsigns such as status (eg open, closed), opening time and priority.


Better convergence between departments with the possibility of cooperation between areas. More responsive services and unified registrations with email and SLA signaling.