Dr. Charles is a system for incident and information management. With it the health facility will be able to receive and handle patient complaints through the following modules:
Unification of request and service records
Intelligent filters providing searches by ID, registration, date of birth, etc.
Administrative panel and integrated BI. Possibility of integration with IVR, CRM and ERP.
REA – Ombudsman
Automated Service Statistical Report
Display of calls based on callsigns such as status (eg open, closed), opening time and priority.
Better convergence between departments with the possibility of cooperation between areas. More responsive services and unified registrations with email and SLA signaling.